I mentioned earlier I have been reading The Speed of Trust by Stephen M.R. Covey. I had to share a piece that is powerful. This is taken directly from on of the pages of the book.
If you haven’t read it, you need to.
I will add in the next part of this in a few days.
Establishing or re-establishing trust involves four cores. Really good stuff here to apply to a team. For teammates to apply to each other.
Results matter! They matter to your credibility. They matter to your ability to establish and maintain trust with others. In the words of Jack Welch, having results is like having “performance chits” on the table. They give you clout. They classify you as a producer, as a performer. Without the results, you simply don’t have that same kind of clout.
Returning once again to the metaphor of the tree, the results are the fruits – the tangible, measurable end purpose and product of the roots, trunk and branches. To have the other three cores without results is like having a barren tree. It won’t create credibility, no matter how strong the other three cores may be. And it won’t inspire confidence because the tree doesn’t produce what it was intended to produce.
Let’s come back to the idea of establishing the credibility of an expert witness in a court of law. A witness may be seen as an honest person with no hidden agenda and plenty of credentials. But if she doesn’t have a good track record – a solid history of results – her credibility will be called into question and her testimony significantly discounted.
Bottom line, without results, you don’t have credibility. It’s like the old Texas saying “All hat, no cattle” or the California racing phrase “All show and no go.” People don’t trust you because you don’t get things done. And there’s no place to hide here – either you produce or you don’t. You may have excuses. You may even have good reasons. But at the end of the day, if the results aren’t there, neither is the credibility and neither is the trust. It’s just that simple. It’s just that harsh.